Help Center

Unfortunately we only ship locally to Australia.

Local orders take between 2 and 5 business days to be delivered to you once dispatched. During peak times dispatch may take up to 3 days although we do operate on a 1 day dispatch outside of peak times.Shipping time might vary depending on location, shipment method and other factors.

Orders over $90 will have free shipping.Orders under $90 will be charged for shipping depending on your chosen delivery method. Actual prices will be displayed at checkout.

If you need to track your order, please click here.

You can select your preferred payment method at checkout.

We accept secure payments via Credit Cards, Debit Cards, PayPal, Apple Pay and also Afterpay. 

Note that additional exchange fee may apply if your currency is other than AU dollars.

Your 100% satisfaction is important for us. We offer a 30-day exchange policy:

Unfortunately we are unable to offer refunds or exchanges for changes of mind.

If a product gets damaged or was faulty upon a delivery - we will offer a replacement if insurance on the order was purchased.

For returns, please email hello@urbanalchemy.com.au with the subject 'Returns' and include your order number, name and the reason for the return. If an item is damaged, please provide photographic evidence.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

It is advised to always follow the enclosed candle care instruction so your product performs to the best of its ability. Failure to follow these instructions may result in poor product performance or hazardous outcomes.

Ensure that the wicks remain upright and trimmed to 6mm during use and each time the candle is re-lit.

On the first burn, ensure that the melted wax pool reaches all the way to the edges of the vessel.

Never burn this candle for more than four hours or less than one hour.

Stop burning this candle when 15mm of un-melted wax remains in the jar.

Glass may become hot, never move a burning candle and always place on an appropriate heat proof surface.

At all times, keep away from things that catch fire, drafty areas, open windows, air ducts, fans, children and animals - always burn within sight. 

To ensure the best performance possible, our candle fragrance oils are designed and developed in Sydney, Australia and are completely vegan and cruelty-free. As they are produced specifically as a candle making and soap making supply, they are synthetic in substance to ensure the best performance when used in wax, reed diffusers and body products. Many of our fragrance oils do contain a high percentage of essential oils for an accurate and natural scent.

Our fragrance oils are nontoxic and do not contain palm oil.

Our candle wicks are 100% natural cotton and do not contain zinc or lead.