Frequently Asked Questions

Shipping & Handling

Flat rate Australia wide shipping for $10.95 or flat rate express shipping for $15.95.

We offer free shipping for any order that has a sale value of $120 or more, including discounts applied at checkout.

Unfortunately, we only ship locally to Australia.

Orders usually take between 2 and 5 business days to be delivered to you once dispatched by Urban Alchemy - shipping times will vary depending on location, shipment method and other factors including, but not limited to postal and courier industry delays of which are out of Urban Alchemy's control. We do not guarantee delivery times.

Urban Alchemy aims to dispatch all orders within 1 business day of an order being placed, but during peak times dispatch may take up to 3 days.

All orders placed via the online store will receive an email receipt and an email with delivery tracking information once the order has been fulfilled and dispatched.

Refunds & Returns

Please find more information regarding refunds and retunrs here.

Wholesale

We are very happy to work with you to provide your customers the best possible fragrance possible available, please apply for a wholesale account by clicking here.

Product Ingredients

Urban Alchemy candles and melts are created with Australian made, cruelty free, vegan friendly, cosmetic grade fragrances and sustainably sourced soy wax.

Our fragrance oils are cosmetic in nature (skin safe) and are formulated in part with pure essential oils.

All Urban Alchemy wicks are lead-free, 100% cotton or FSC certified wood wicks.

Our perfume base is cruelty free, vegan and Australian made.

Product Burn Times

The burn time for each product is listed on its associated product page in the drop down section labelled 'Burn Time'.